Q: What ages do you teach?

A: We currently teach riders ages 3–11. We’ll be expanding to additional age groups soon!

Q: Does my rider need their own bike?

A: For beginner classes, balance bikes or regular bicycles are required (no training wheels). Helmets are required for all riders. If you don’t have a bike yet, let us know, we can recommend options. If you currently have a bicycle with pedals and have not removed them by the first day of class, we will remove the pedals until your rider has progressed.

Q: How do I know which class is right for my rider?

A: 

• Learn to Ride (Beginner) - If your rider is just starting out or needs to build confidence balancing.

• Ride Safe (Safety) - If your rider can already balance and pedal but is interested in basic traffic safety and skill building. 

• Ride with Confidence (Intermediate) - If your rider has completed Learn to Ride or is riding confidently with pedals.

Q: How do I register?

A: Registration is available directly on our website through our secure sign-up. You’ll receive an email confirmation after registering.

Q: Can I sign up for multiple riders?

A: Yes! You can register multiple riders together. Each rider will need a separate signed waiver.

Q: What if I need to cancel?

A:

• Cancellations made 7 days or more before class receive a full refund.

• Cancellations made within 3–6 days before class receive a 50% refund.

• Cancellations made less than 48 hours before class are non-refundable.

Q: What if a class is canceled due to weather?

A: Safety comes first, but we will ride rain or shine. If weather makes it unsafe to ride, we will reschedule the class.

Q: Can I transfer my rider(s) to another class?

A: Yes, with at least 72 hours notice, pending availability.

Q: What if it is raining/snowing?

A: Safety comes first, but we will ride rain or shine. Please ensure your rider has appropriate attire for the weather. If weather makes it unsafe to ride, we will reschedule the class.

Q: What steps do you take to ensure safety?

A: All classes are taught by trained instructors in controlled environments. We focus on skill-building, safety education, and positive encouragement. Parents/guardians must stay nearby for younger riders as you are a part of the process in your riders learning. A helmet is required. Other safety gear is at a parent/guardian discretion such as: knee and elbow pads.

Q: Do you carry insurance?

A: Yes, CrankCourage is insured. All participants must sign a liability waiver before attending class.

Q: Do parent/guardians need to stay during class?

A: For riders ages 3–6 and in Learn to Ride (Beginner), we require a parent/guardian to stay as you are involved in the learning process. For older riders in Ride Safe or Ride with Confidence, you’re welcome to drop off or stay and watch. CrankCourage and coaches are not liable for attendees before or after scheduled class times.

Q: What if my rider doesn’t progress as quickly as others?

A: Every rider learns at their own pace. Our instructors are patient and supportive, and we’ll always encourage riders to keep practicing while making it fun.

Q: What if my rider still does not have independence after taking Learn to Ride (Beginner)?

A: Every rider learns at their own pace, and while we can’t guarantee full independence after just one course, most riders see significant progress. We encourage families to continue practicing at home and in safe neighborhood settings, as consistency is key to building confidence. For riders who need more support, we recommend continuing into our Intermediate program or scheduling a private lesson for individualized attention.